Robert S Marks Plumbing

Robert S. Marks Plumbing has a strong base of loyal, long-term customers who consistently praise professionalism, promptness, and courteous service. However, the review set contains several serious negative reviews that cannot be ignored: allegations of dishonest billing, subpar workmanship on a slab reroute, poor communication from management, and at least one claim of a misdiagnosed water heater... Read more

Robert S. Marks Plumbing has a strong base of loyal, long-term customers who consistently praise professionalism, promptness, and courteous service. However, the review set contains several serious negative reviews that cannot be ignored: allegations of dishonest billing, subpar workmanship on a slab reroute, poor communication from management, and at least one claim of a misdiagnosed water heater used to upsell a replacement. The two detailed 2-star reviews from a retired plumbing professional are particularly credible and weigh heavily on project completion and experience scores. Pricing receives a moderate score because while several reviewers call it fair and reasonable, there are direct accusations of overbilling and inflated repair recommendations. Overall, the company appears capable of good work but has documented inconsistency in quality control and customer service responsiveness. Read less