PR Plumbing, Heating & Air Conditioning

PR Plumbing has a deeply polarized review profile: a large cluster of recent 5-star reviews (2025 and late 2024) praise individual technicians like Eric, Joel, Luis, Codie, and Jesus for punctuality, friendliness, and competence, while a substantial body of older 1-star reviews (2013–2022) document serious failures including missed appointments, no-call-no-shows, incomplete work, property damage... Read more

PR Plumbing has a deeply polarized review profile: a large cluster of recent 5-star reviews (2025 and late 2024) praise individual technicians like Eric, Joel, Luis, Codie, and Jesus for punctuality, friendliness, and competence, while a substantial body of older 1-star reviews (2013–2022) document serious failures including missed appointments, no-call-no-shows, incomplete work, property damage, billing disputes, rude office staff, and at least one allegation of theft. Professionalism scores are dragged down significantly by repeated complaints about the office and dispatch staff lying, failing to return calls, and being rude, even when field technicians were praised. Project completion is similarly mixed, with multiple reviews describing jobs left unfinished, wrong parts ordered, incorrect units installed, and work that failed within days of completion. Pricing drew both praise (senior discounts, reasonable rates) and sharp criticism (hidden charges, overcharging, $90 diagnostic fees not disclosed upfront, and a $180 filter charge without prior notice). The experience dimension reflects genuine skill from several named technicians but is offset by documented cases of technicians who were unqualified for the assigned job or caused additional damage. Read less