Plumbline Plumbing

This review set spans multiple years and appears to cover at least two distinct businesses (Brian & Sons / Brian's Plumbing and Plumbline Plumbing), which creates significant noise in the scoring. The positive reviews — concentrated among Brian & Sons and direct-hire Plumbline customers — describe punctual, professional, knowledgeable technicians who completed jobs thoroughly and at fair price... Read more

This review set spans multiple years and appears to cover at least two distinct businesses (Brian & Sons / Brian's Plumbing and Plumbline Plumbing), which creates significant noise in the scoring. The positive reviews — concentrated among Brian & Sons and direct-hire Plumbline customers — describe punctual, professional, knowledgeable technicians who completed jobs thoroughly and at fair prices. However, a very large volume of negative reviews — predominantly from customers assigned through home warranty companies (AHS, First American) — describe a consistent and serious pattern of non-responsiveness, abandoned work, dishonest diagnoses submitted to warranty companies, and technicians who collected service fees without performing repairs. Project completion is the most heavily penalized dimension, as dozens of reviewers explicitly describe jobs that were never finished, appointments that were missed without contact, and warranty claims fraudulently marked as complete. Professionalism scores are dragged down significantly by repeated, credible accounts of rudeness, ghosting, and at least one incident of deliberate property damage caught on camera. Read less