Nova Services

Nova Services has a clearly split reputation: recent reviews from 2024–2025 are predominantly positive, praising same-day responsiveness, friendly technicians (especially Alex and Adam), fair pricing, and effective problem resolution. However, a meaningful cluster of negative reviews spanning 2013–2024 describes rude staff, a combative owner, missed appointments, failed repairs requiring multi... Read more

Nova Services has a clearly split reputation: recent reviews from 2024–2025 are predominantly positive, praising same-day responsiveness, friendly technicians (especially Alex and Adam), fair pricing, and effective problem resolution. However, a meaningful cluster of negative reviews spanning 2013–2024 describes rude staff, a combative owner, missed appointments, failed repairs requiring multiple callbacks, and one serious allegation of theft by a technician. The professionalism dimension is most heavily penalized due to multiple explicit complaints about rude behavior from both field staff and management. Project completion scores are dragged down by reviews describing incomplete or ineffective repairs and one instance of a no-show appointment. Pricing scores are moderately positive but tempered by one review describing inconsistent and inflated quotes from a seemingly impaired phone representative. Read less