City Plumbing

City Plumbing shows a deeply polarized customer base with significant operational and ethical concerns. While individual technicians (Mike, Rocky, Gabriel, Joe) frequently receive praise for professionalism and technical skill, the company suffers from severe systemic failures in project completion, follow-through, and pricing transparency. A substantial portion of negative reviews cite incomplete... Read more

City Plumbing shows a deeply polarized customer base with significant operational and ethical concerns. While individual technicians (Mike, Rocky, Gabriel, Joe) frequently receive praise for professionalism and technical skill, the company suffers from severe systemic failures in project completion, follow-through, and pricing transparency. A substantial portion of negative reviews cite incomplete work, no-shows, failure to return calls, and aggressive upselling tactics—particularly when dealing with home warranty customers. Pricing complaints are frequent and severe, with customers reporting charges 5-10x higher than competitors for identical work. The company's overall WW Score of 62.8 reflects strong individual technician performance undermined by organizational dysfunction. Read less