Balanced Comfort Cooling & Heating

Professionalism scores moderately well across the four reviews, with three reviewers explicitly praising technicians Jose and David for being polite, personable, and responsive. However, one significant negative review describes a serious communication failure where the technician did not clearly explain that the repair would be incomplete without an additional fix, leaving a rental property witho... Read more

Professionalism scores moderately well across the four reviews, with three reviewers explicitly praising technicians Jose and David for being polite, personable, and responsive. However, one significant negative review describes a serious communication failure where the technician did not clearly explain that the repair would be incomplete without an additional fix, leaving a rental property without heat in freezing temperatures. Project completion is the most penalized dimension: while two reviews confirm successful repairs, one review explicitly describes an unresolved job and a misleading service call, which substantially drags down this score. Experience is generally positive, with multiple reviewers noting quick diagnosis and technical knowledge, though the negative review raises questions about whether the technician's judgment and communication met professional standards. Pricing was not mentioned in any review and cannot be scored. Read less