Art Douglas Plumbing

Art Douglas Plumbing has a large and deeply mixed review record spanning nearly two decades. Recent reviews from 2024–2025 are overwhelmingly positive, praising named technicians like Dustin, Erik, Dazhon, and Jack for punctuality, professionalism, and effective repairs, which lifts the professionalism and experience scores considerably. However, a substantial body of negative reviews — many h... Read more

Art Douglas Plumbing has a large and deeply mixed review record spanning nearly two decades. Recent reviews from 2024–2025 are overwhelmingly positive, praising named technicians like Dustin, Erik, Dazhon, and Jack for punctuality, professionalism, and effective repairs, which lifts the professionalism and experience scores considerably. However, a substantial body of negative reviews — many highly detailed and credible — documents serious concerns including overcharging vulnerable elderly customers, incomplete or failed repairs requiring follow-up by other companies, aggressive and abusive behavior by management (including the owner 'Doug'), and at least one instance of a potentially dangerous carbon monoxide repair being left incomplete. Pricing is the weakest dimension, with numerous reviewers across multiple years citing excessive charges, surprise fees, and quotes dramatically higher than competitors. Project completion is also dragged down by multiple documented cases of work that failed shortly after completion, refused callbacks, and jobs abandoned or inadequately performed. Read less