Allbritten Plumbing and Heating and Cooling

The review pool is large and spans many years, with a strong majority of 5-star reviews praising technician professionalism, friendliness, punctuality, and communication. However, a meaningful cluster of 1–2 star reviews raises serious concerns: multiple reviewers allege price gouging or inflated estimates (one citing a $1,754 quote vs. a $300 actual cost from a competitor; another alleging an u... Read more

The review pool is large and spans many years, with a strong majority of 5-star reviews praising technician professionalism, friendliness, punctuality, and communication. However, a meaningful cluster of 1–2 star reviews raises serious concerns: multiple reviewers allege price gouging or inflated estimates (one citing a $1,754 quote vs. a $300 actual cost from a competitor; another alleging an unnecessary $8,000 unit replacement recommendation), a botched AC installation with persistent leaks and uncorrected workmanship, and a scheduling failure that left a family without AC for hours. These negative reviews are specific, detailed, and credible, which significantly tempers the otherwise high professionalism and experience scores. Pricing in particular is dragged down substantially by multiple independent allegations of dishonest or inflated quotes. Project completion scores reflect a mix of smooth installs and at least one severely failed installation with unresolved follow-through. Read less