Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across all dimensions. Professionalism is the most-mentioned dimension and is significantly dragged down by a no-show appointment with no prior notice, a rude and dismissive phone interaction, and a review alleging dishonesty — these are serious red flags that offset the positive mentions of promptness and friendliness in older reviews. Pricing received ... Read more
This contractor has a deeply mixed record across all dimensions. Professionalism is the most-mentioned dimension and is significantly dragged down by a no-show appointment with no prior notice, a rude and dismissive phone interaction, and a review alleging dishonesty — these are serious red flags that offset the positive mentions of promptness and friendliness in older reviews. Pricing received one strong positive mention (a $500 cash discount) but is countered by a complaint of overpricing and low-quality materials billed at premium rates, resulting in a below-average score. Project completion scores modestly above average due to a notable callback honor where no additional charge was applied, but this is tempered by the general unreliability signals. Experience scores are middling — a few reviews cite efficiency and knowledge, but the low-quality faucet complaint and vague negative reviews prevent a higher score. The majority of positive reviews are from 2012–2017, making them significantly outdated, while the more recent reviews (2019, 2022) are both negative. Read less