Ace Plumbing & Rooter Service

The overwhelming majority of reviews describe serious failures across nearly every dimension. Professionalism is critically low, with multiple reviewers citing unanswered calls, disconnected calls, dismissive attitudes, and technicians prioritizing side jobs over warranty customers. Project completion is the weakest area, with multiple accounts of work left unfinished, improperly repaired, or acti... Read more

The overwhelming majority of reviews describe serious failures across nearly every dimension. Professionalism is critically low, with multiple reviewers citing unanswered calls, disconnected calls, dismissive attitudes, and technicians prioritizing side jobs over warranty customers. Project completion is the weakest area, with multiple accounts of work left unfinished, improperly repaired, or actively made worse — including exposed wiring, parts left in cardboard boxes near heat sources, and a jackhammered floor with no justification. Workmanship quality is consistently described as poor, with reviewers noting incorrect diagnoses, sloppy installations, and structural damage caused by improper fan installation. The only positive signals come from two reviews (one from 2021, one from 2018) praising a specific technician named James for friendliness and diagnostic skill, which slightly lifts the professionalism and experience scores above zero. Pricing received a limited mention in one review where a $95 charge was described as inflated for a job the customer ultimately did themselves, keeping that score low. Read less