911 Plumbing & Electric

Jack and 911 Plumbing & Electric receive consistently strong marks for professionalism, responsiveness, and friendliness across the majority of reviews, with many customers praising prompt arrival, clear communication, and courteous service. However, pricing is a notable weak point — two reviews explicitly call out the service as expensive or overpriced, and one reviewer flagged a $120 estimate ... Read more

Jack and 911 Plumbing & Electric receive consistently strong marks for professionalism, responsiveness, and friendliness across the majority of reviews, with many customers praising prompt arrival, clear communication, and courteous service. However, pricing is a notable weak point — two reviews explicitly call out the service as expensive or overpriced, and one reviewer flagged a $120 estimate fee, which meaningfully drags the pricing dimension down. Project completion is the most consequential concern: one detailed 1-star review describes wrong circuits being moved, poor workmanship inside the sub-panel (loose wire strands, unlabeled breakers), and a refusal to return and fix the mistake without an additional $200 charge — a serious flag for follow-through and accountability. Experience scores moderately well overall given the volume of positive technical feedback, but the sub-panel review introduces credible evidence of workmanship deficiencies that cannot be ignored. The WW Score reflects a contractor with genuine strengths in responsiveness and customer rapport, tempered by real concerns around pricing transparency and job completion integrity. Read less