Pacific Plumbing & Underground Construction

Pacific Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, numerous reviews praise specific technicians — particularly Carlos, Ray, Lamberto, and Gustavo — for punctuality, friendliness, and technical competence, and many customers report fair pricing and efficient job completion. However, a substantial cluster of negative reviews raises serious concerns... Read more

Pacific Plumbing presents a deeply mixed picture across all four dimensions. On the positive side, numerous reviews praise specific technicians — particularly Carlos, Ray, Lamberto, and Gustavo — for punctuality, friendliness, and technical competence, and many customers report fair pricing and efficient job completion. However, a substantial cluster of negative reviews raises serious concerns: repeated complaints about overbilling, charging for mistakes made by their own technicians, upselling unnecessary services (camera, hydro-jet, full pipe excavation), missed appointments without courtesy calls, and poor or dismissive customer service responses. Project completion is notably undermined by multiple accounts of jobs not being finished correctly on the first visit, failed callbacks, and at least one case where a prior installation failure caused significant downstream damage with no accountability taken. The score reflects a company with genuine capability but inconsistent execution and a troubling pattern of billing disputes and customer service failures, particularly in more recent years. Read less