New Era Rooter & Plumbing

New Era Rooter & Plumbing earns strong marks across all four dimensions, driven by a large volume of reviews praising responsiveness, punctuality, friendly communication, and fair pricing. The vast majority of customers report jobs completed same-day or next-day, with clean workmanship and transparent upfront costs. However, two serious negative reviews meaningfully drag scores down: one describes... Read more

New Era Rooter & Plumbing earns strong marks across all four dimensions, driven by a large volume of reviews praising responsiveness, punctuality, friendly communication, and fair pricing. The vast majority of customers report jobs completed same-day or next-day, with clean workmanship and transparent upfront costs. However, two serious negative reviews meaningfully drag scores down: one describes a $18,000 overcharge for an unnecessary repipe with incorrect hot/cold installation and the owner subsequently refusing contact, and another describes a no-show appointment. A third review documents substandard workmanship by an unsupervised employee, though the manager did apologize. One additional reviewer called the owner a liar and the service expensive with bad quality. These incidents introduce real concerns about consistency, oversight of crew members, and conduct on larger jobs, preventing scores from reaching the high 90s despite the otherwise strong review base. Read less