Monarch Plumbing & Rooter

Monarch Plumbing & Rooter has a very strong overall profile built on a large, diverse review base spanning several years. Professionalism is the most frequently cited dimension, with the vast majority of reviewers praising punctuality, communication, friendliness, and responsiveness — though a small number of reviews (4 reviews rated 1–2 stars) document meaningful failures including missed app... Read more

Monarch Plumbing & Rooter has a very strong overall profile built on a large, diverse review base spanning several years. Professionalism is the most frequently cited dimension, with the vast majority of reviewers praising punctuality, communication, friendliness, and responsiveness — though a small number of reviews (4 reviews rated 1–2 stars) document meaningful failures including missed appointments, late arrivals without notice, bait-and-switch pricing, missed permit inspections, and safety lapses on job sites. Pricing is generally regarded as fair and competitive, with multiple reviewers noting they compared quotes and chose Monarch for value, though one negative review cited an $800 quote that was dramatically higher than a competitor's successful repair. Project completion scores well overall, with many large and complex jobs described as finished on time and thoroughly, but the 1-star review detailing missed inspections, incomplete follow-through, and aggressive payment demands on a major repipe/sewer lateral project is a meaningful drag on this dimension. Experience is broadly affirmed across dozens of reviews citing skilled diagnostics, creative problem-solving, and quality workmanship, though one 3-star review and one 1-star review raise concerns about a technician unfamiliar with a water heater unit and installation deficiencies including a missing drip pan and damaged sheetrock. Read less