Active Plumbing & Rooters

Active Plumbing earns strong marks across all four dimensions, driven by an overwhelmingly large and detailed review base spanning nearly a decade. Professionalism is the most frequently praised attribute, with dozens of reviewers citing punctuality, friendliness, responsiveness, and courteous communication. Project completion scores are solid but are tempered by a handful of notable failures: one... Read more

Active Plumbing earns strong marks across all four dimensions, driven by an overwhelmingly large and detailed review base spanning nearly a decade. Professionalism is the most frequently praised attribute, with dozens of reviewers citing punctuality, friendliness, responsiveness, and courteous communication. Project completion scores are solid but are tempered by a handful of notable failures: one reviewer reported a toilet leak that continued after the team left and was difficult to reach for a callback, another described a months-long failure to return and fix an open sewer access point, and a detailed repipe review cited multiple workmanship errors, a failed first inspection, and a job that ran nearly a week over the quoted timeline. Pricing is generally praised as competitive and reasonable, though one reviewer was charged approximately 50% more than the phone quote due to undisclosed location factors, and another flagged a $500 permit charge that was verbally promised as refundable but never returned. Experience scores are high overall, with many reviewers noting skilled diagnostics and problem-solving, but the warranty fraud allegation — where a customer was charged $250 to fix a code-noncompliant installation within the warranty period — and the repipe inspection failure meaningfully reduce this dimension's ceiling. Read less