Ray May Plumbing

Ray May Plumbing has a strong base of loyal, long-term customers who consistently praise the technical knowledge of both counter staff and field plumbers, driving a solid experience score. Professionalism scores well overall, with many reviewers citing punctuality, politeness, and clean work, but is meaningfully dragged down by a recurring pattern of negative reviews describing rude office staff, ... Read more

Ray May Plumbing has a strong base of loyal, long-term customers who consistently praise the technical knowledge of both counter staff and field plumbers, driving a solid experience score. Professionalism scores well overall, with many reviewers citing punctuality, politeness, and clean work, but is meaningfully dragged down by a recurring pattern of negative reviews describing rude office staff, flippant plumbers, and poor communication. Pricing is the weakest dimension: while many customers describe fair or competitive pricing, there are multiple credible, specific complaints about price gouging, tripled quotes, uncharged extra fees for correcting a plumber's own mistakes, and high hourly rates — these are too detailed and varied to dismiss. Project completion is mixed; the majority of service calls appear to be completed satisfactorily, but there are notable failures including a no-show appointment, an abandoned job, a backed-up system days after work was done, and a plumber who lacked the right equipment. The score reflects a genuinely capable business with a real but inconsistent track record. Read less