Find Nearby Plumbers In Fontana, California

Craftsman Sewers (formerly operating under Carter Sanitation) demonstrates consistently strong performance across all four scored dimensions, with professionalism being the most frequently praised attribute across the review corpus. The vast majority of reviewers explicitly commend punctuality, communication, responsiveness, and courteous demeanor — with Felix (the owner) personally named in the overwhelming majority of reviews as a standout professional. Pricing is described as fair, competitive, and transparent in a substantial number of reviews, with two notable negative pricing-related complaints (one 1-star review citing a quote increase for a business, and one 1-star review citing a complete no-show with no communication) that meaningfully temper the pricing and professionalism scores. Project completion scores are high, with reviewers consistently noting jobs finished on time, cleanup performed, permits handled, and follow-through honored — though the single no-show incident is a meaningful outlier that prevents a perfect score. Technical skill and problem-solving ability are praised extensively, including multiple instances where Felix diagnosed problems that other contractors missed or misdiagnosed, reinforcing a strong experience score.

• TWO NEGATIVE REVIEWS IDENTIFIED: One 1-star review (2023-08-22) describes a complete no-show with no communication after an appointment was made, which is a serious professionalism failure. One 1-star review (2020-11-11) describes a quote being raised by $200 after initial pricing was given, citing the business classification as the reason. Both are credible and specific complaints that have been factored into scoring.
• BRAND NAME INCONSISTENCY: Reviews reference two distinct business names — 'Craftsman Sewers' and 'Carter Sanitation' — across the review history. This appears to reflect a business name change or rebranding over time rather than fake reviews, as the owner Felix is consistently named across both eras. Scores are treated as belonging to the same business entity.
• RECENCY NOTE: The majority of reviews span 2017–2024, with a strong cluster of recent reviews (2022–2024) that are consistent in quality. Older reviews (2017–2019 under Carter Sanitation) are given slightly less weight per recency rules but are directionally consistent with recent reviews.
• FAKE REVIEW CHECK: While the volume of 5-star reviews is high, the reviews contain specific job details, named technicians, unique problem descriptions, and varied writing styles. No strong pattern of fake or coordinated reviews was detected. The presence of two credible negative reviews further supports authenticity of the overall corpus.
• SCORE CONSERVATISM APPLIED: Despite overwhelmingly positive reviews, scores were held below 95 in all dimensions to reflect the two documented negative incidents and to maintain conservative scoring discipline per Rule 7.

This WW Score is based on 75 reviews spanning approximately 7 years with strong recency representation, two credible negative reviews factored in, no detected fake review patterns, and HIGH confidence across all four dimensions — making this score highly reliable as a representation of this contractor's typical service quality.

Practical Plumbing & Leak Detection receives consistently strong marks across all four dimensions. Professionalism is the most frequently cited strength, with nearly every reviewer praising friendliness, punctuality, clear communication, and responsiveness — including same-day and late-night emergency service. Project completion is also a clear strength, with multiple reviewers describing jobs that were seen through to full resolution, including a callback case where Daniel returned to correctly diagnose a recurring leak. Pricing is mentioned positively by several reviewers, with words like 'reasonable,' 'fair,' and 'decent price' used explicitly, and one reviewer contrasting Practical Plumbing favorably against outrageous competitor quotes. Technical experience is well-supported, with reviewers noting accurate diagnosis, correct installations, and knowledgeable explanations across a variety of job types including repiping, water heater replacement, valve installation, and leak detection.

• All 13 reviews are 5-star ratings with no negative or mixed feedback — this is a pattern worth noting, though the reviews do contain specific job details and named individuals (Daniel, Wesley/Wes), which reduces the likelihood of fabrication.
• 9 of 13 reviews have no date attached. Only 2 reviews have confirmed dates (October 2024 and July 2024). Recency cannot be fully assessed for the majority of reviews, which limits the ability to confirm sustained performance over time.
• Several reviews share structural similarities (same-day service praise, naming Daniel and Wesley, warm tone) which could reflect genuine brand consistency but warrants mild caution. No exact phrase duplication was detected.
• Review 'They are great' contains no usable detail and was excluded from dimension scoring but counted in total reviews analyzed.

This WW Score carries moderate-to-high reliability given the volume of reviews and the presence of specific, detailed accounts across multiple job types, though the absence of dates on most reviews and the uniformly perfect rating pattern introduce a degree of caution that prevents a full confidence assessment.

Williams Plumbing (Rick) demonstrates consistently strong performance across all four dimensions. Professionalism is the strongest pillar, with 67 mentions emphasizing punctuality, responsiveness, politeness, and communication. Pricing receives high marks across 32 mentions, with customers repeatedly praising fair quotes, honesty, and refusal to upsell. Project completion is solid with 58 mentions confirming timely job delivery and follow-through. Experience is well-documented across 41 mentions highlighting technical skill, problem-solving, and knowledgeable workmanship. The business shows particular strength in emergency response and customer care. Three negative reviews (ratings 1-2) are present but represent outliers in an otherwise overwhelmingly positive dataset.

• Three negative reviews detected (2023-03-13, 2021-07-30, 2014-08-13, 2013-10-01): One alleges dishonesty about breaking a countertop; one describes failure to diagnose a pinhole leak after multiple visits; one claims incompetence or kickback scheme; one reports failure to follow up on scheduling callbacks. These are genuine complaints that warrant attention despite the overall positive trend.
• Potential pattern of office/administrative issues noted in 2015-06-16 review: miscommunication between office staff and field plumbers, phone number errors, scheduling confusion. This suggests operational inconsistency at the administrative level, though field work quality remains high.
• Very high concentration of 5-star reviews (97 out of 101) creates a skew toward positive sentiment. While not necessarily fake, the uniformity is notable. However, reviews contain specific details (hydrojetting, water heater replacement, pinhole leaks, gas line work, etc.) and varied dates spanning 18 years, reducing likelihood of coordinated fake reviews.
• Most reviews are from 2020 onward (approximately 70%), with strong recent activity (2025, 2024, 2023). Older reviews (2006-2015) are sparse but consistently positive, suggesting long-term reliability.

This WW Score of 88.2 is highly reliable, based on 101 reviews with strong mention counts across all dimensions (32-67 mentions each). The score reflects genuine customer satisfaction with field work quality, though administrative/office communication issues have been documented. The three negative reviews are legitimate outliers that prevent a higher score and should be considered in context. Confidence is HIGH across all dimensions.

Ground Werks Plumbing demonstrates consistently strong performance across all four dimensions. Professionalism is exceptionally well-documented with 47 mentions highlighting punctuality, responsiveness, communication, and courteous behavior. Project completion is strongly evidenced across 42 reviews showing reliable follow-through, same-day or next-day service, and thorough cleanup. Pricing receives high marks from 28 reviews emphasizing fair rates, transparency, and value relative to competitors. Technical experience is well-supported by 35 mentions of skilled workmanship, problem-solving ability, and specialized knowledge (sewer cameras, water heater installation, complex diagnostics). The single 1-star review from 2019 alleging poor workmanship and disrespectful behavior is substantially outweighed by 50 five-star reviews and does not materially impact the overall score given the overwhelming positive consensus.

• One negative review (2019-07-23) makes serious allegations including poor workmanship, safety concerns, and disrespectful behavior toward women. This review is an outlier among 50 five-star reviews and is dated over 4 years ago. The reviewer claims to have video documentation but provides no corroborating evidence. This single negative review should be noted but does not substantially alter the overall assessment given the volume and consistency of positive feedback.
• Several reviews from 2020-06-28 appear clustered on the same date and include defensive language addressing racism allegations ('These reviews about white nationalists are full of crap'). While these reviews provide positive feedback, the clustering and defensive framing warrant noting, though they do not appear to be fabricated—they reference specific service details and genuine customer experiences.
• Review dated 2021-03-31 is formatted as a business listing/advertisement rather than a traditional customer review. It contains no narrative detail about actual service experience and reads as promotional copy. This review is included in mention counts but carries minimal evidentiary weight.
• Overall review age: 39 of 51 reviews (76%) are from 2020 or later, with 24 reviews (47%) from 2022 or later. This recency distribution strongly supports the reliability of the WW Score.

This WW Score of 88.2 is highly reliable. It is based on 51 reviews with strong data density across all four dimensions (28-47 mentions per dimension), predominantly recent data (76% from 2020 onward), and overwhelming consensus (50 five-star reviews vs. 1 one-star review). The single negative review is substantially outweighed by consistent positive evidence and does not materially undermine confidence in the overall assessment.

AAA Water Heater Company performs exceptionally well across all four scored dimensions, with a large and consistent body of reviews spanning 2016 through 2024. Professionalism is the standout dimension, with dozens of reviewers explicitly praising punctuality, courteous communication, responsiveness, and same-day service delivery from both the owner Bill and technicians Sam, Jason, Cody, and others. Pricing is frequently cited as competitive or best-among-quotes, with multiple reviewers noting that final charges matched upfront estimates and that technicians actively discouraged unnecessary upsells. Project completion scores are strong, with the overwhelming majority of reviews confirming jobs were finished same-day or next-day as promised, with clean workspaces and no reports of abandoned or incomplete work. Experience scores are supported by numerous mentions of skilled diagnostics, efficient installs, and technicians who correctly identified repair-over-replacement opportunities, saving customers money — a strong signal of genuine technical competence.

• All 60 reviews are 5-star ratings with zero negative or mixed reviews, which is statistically unusual for a company with this volume of reviews and warrants mild scrutiny.
• Several reviews share structural similarities — describing a leaking or failed water heater, calling Bill, receiving a same-day appointment, and praising Sam or another named tech — which may reflect genuine recurring service patterns but also resembles templated review language.
• One review (April 30, 2024) explicitly states the reviewer did NOT use the company and instead bought a unit from Home Depot and had a neighbor install it. This review was included in tone/professionalism analysis but does not reflect completed service and was excluded from project completion and experience scoring.
• Approximately 18 reviews are dated prior to 2022 (older than 3 years). While consistent with more recent reviews in tone and content, these older reviews carry reduced recency weight. The most recent 24 months (2023–2024) contain roughly 20 reviews that strongly support current scoring.
• No negative reviews exist in this dataset. Absence of any criticism across 60 reviews may indicate review curation, platform filtering, or selective submission. Scores have been kept conservative rather than inflated to account for this possibility.

This WW Score carries HIGH overall confidence due to the large volume of reviews (60) with explicit, specific mentions across all four dimensions and strong recency in the 2023–2024 window, though the complete absence of any negative feedback and the all-5-star rating pattern introduce a mild credibility caveat that prevents a top-tier score assignment.

A O Dowd Plumbing earns strong marks across all four dimensions, driven by an exceptionally large and detailed review base spanning 2017–2024. Professionalism is the standout dimension, with the overwhelming majority of reviewers explicitly praising punctuality, communication, friendly attitudes, and responsiveness — including same-day and after-hours service. Experience scores are also high, with numerous reviewers citing specific technical competence in complex jobs such as old boilers, tankless water heaters, and multi-system installations. Pricing is consistently described as fair, competitive, and transparent, with several reviewers noting costs came in below competitor quotes. Project completion is strong but receives a slight deduction: one reviewer noted a technician left without turning on or testing a newly installed water heater (contradicting the invoice), and one negative review alleged the company became unresponsive after a costly repair, suggesting possible follow-through issues in isolated cases. The single 1-star review, while a meaningful signal, is outweighed by the volume and specificity of positive feedback.

• One 1-star review (dated 2020-11-06) alleges the company charged nearly $4,000, failed to resolve the issue, stopped returning calls, and had high employee turnover — this is a serious flag for project completion and responsiveness that warrants attention despite being a single data point.
• One 4-star review (dated 2020-12-12) explicitly notes a technician left without turning on or testing the newly installed water heater, despite the invoice claiming this was completed — a minor but concrete quality-control concern.
• The vast majority of reviews are 5-star with no negative feedback, which could suggest some selection bias (e.g., customers prompted to leave reviews after positive experiences). However, reviews are sufficiently specific, varied in detail, mention different technicians by name, and span multiple years — fake review patterns are NOT strongly indicated.
• Approximately 40% of reviews are older than 3 years (pre-2022). While the most recent reviews (2023–2024) remain consistently positive, the older reviews carry reduced recency weight per scoring rules.
• Several reviews mention specific technicians (Jason, Hector, Luis, Jose, Quinten, Aaron, Brett, Josh, Dominick, Ethan, Ryan, Orlando, Ted) — this variety supports authenticity and suggests a real team rather than fabricated accounts.

This WW Score is based on 57 reviews with high mention counts across all four dimensions and spans seven years of data, making it one of the more reliable assessments possible — though the presence of one serious negative review and one documented quality-control lapse prevent a top-tier score, and users should note that recency-weighted confidence is strongest for professionalism and experience.