Northstar Plumbing, Heating and AC

Northstar receives strong praise for individual technicians — particularly Edwin, Jesus, Frank, Andrew, and Kyle — who are repeatedly described as professional, punctual, knowledgeable, and courteous. However, the company is significantly dragged down by a recurring and serious pattern of negative reviews alleging upselling, misdiagnosis, and price gouging: multiple 1-star reviewers report bei... Read more

Northstar receives strong praise for individual technicians — particularly Edwin, Jesus, Frank, Andrew, and Kyle — who are repeatedly described as professional, punctual, knowledgeable, and courteous. However, the company is significantly dragged down by a recurring and serious pattern of negative reviews alleging upselling, misdiagnosis, and price gouging: multiple 1-star reviewers report being told they needed full system replacements costing $10,000–$25,000, only to have second-opinion technicians fix the issue for a fraction of the cost. Pricing is the weakest dimension, with numerous credible complaints about inflated quotes, bait-and-switch tactics, and pressure sales — pulling that score well below average. Project completion is mixed: most routine maintenance and installations are completed satisfactorily, but several reviews describe unresolved issues, a $10k unit not blowing cold air a month after install, and a technician causing additional damage. Overall, the company shows genuine strengths in field-level professionalism but carries meaningful risk around pricing integrity and diagnostic honesty. Read less