NexGen HVAC & Plumbing

NexGen HVAC & Plumbing presents a deeply polarized review profile. On the positive side, a large number of individual technicians — Justin, Roger, Noah, Felipe, Jervon, Dylan, Aaron, Christian, and many others — receive consistent praise for professionalism, punctuality, knowledge, and courteous communication, driving the professionalism and experience scores into the moderate range. However, ... Read more

NexGen HVAC & Plumbing presents a deeply polarized review profile. On the positive side, a large number of individual technicians — Justin, Roger, Noah, Felipe, Jervon, Dylan, Aaron, Christian, and many others — receive consistent praise for professionalism, punctuality, knowledge, and courteous communication, driving the professionalism and experience scores into the moderate range. However, the pricing dimension is severely damaged by a very high volume of explicit complaints about gross overcharging, price gouging, wildly inflated part markups, high-pressure upselling tactics, and quotes that were routinely 2x to 10x what competitors charged for identical work — this is one of the most consistently negative pricing signals seen across any contractor review set. Project completion is also significantly impacted by recurring patterns of no-shows, repeated appointment cancellations, jobs left incomplete for months, permit failures, and post-service damage that went unresolved. The overall WW Score of 62.1 reflects a company with genuinely skilled and professional field technicians undermined by systemic pricing dishonesty, unreliable scheduling, and poor follow-through on completed work. Read less