Gennaro’s Plumbing

Gennaro's Plumbing demonstrates catastrophically poor performance across all measured dimensions. The company exhibits severe professionalism failures including non-responsive communication, missed appointments, rudeness, and dishonesty with customers and warranty companies. Project completion is critically deficient, with widespread reports of incomplete work, no-shows despite scheduled appointme... Read more

Gennaro's Plumbing demonstrates catastrophically poor performance across all measured dimensions. The company exhibits severe professionalism failures including non-responsive communication, missed appointments, rudeness, and dishonesty with customers and warranty companies. Project completion is critically deficient, with widespread reports of incomplete work, no-shows despite scheduled appointments, and abandoned jobs. Technical experience is undermined by poor diagnostics, unnecessary recommendations for expensive mitigation services, and apparent coordination with restoration companies to inflate claims. The single positive review (5-star, December 2022) stands in stark isolation against 99 overwhelmingly negative reviews, suggesting either an anomaly or potential fake review. The company's pattern of submitting false reports to warranty companies, using fear tactics, and partnering with restoration companies for kickbacks indicates systematic fraud. Read less