All Tankless Water Heater & Plumbing

All Tankless Water Heater & Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews spanning multiple years. Professionalism is consistently praised — punctuality, responsiveness, courteous communication, and clean workmanship appear in the overwhelming majority of reviews — but is tempered by one serious incident in which an employee alle... Read more

All Tankless Water Heater & Plumbing earns strong marks across all four dimensions, driven by a large volume of detailed, specific reviews spanning multiple years. Professionalism is consistently praised — punctuality, responsiveness, courteous communication, and clean workmanship appear in the overwhelming majority of reviews — but is tempered by one serious incident in which an employee allegedly threatened a customer who left a negative review, and one reviewer who noted an unprofessional phone manner. Pricing scores moderately well: many reviewers explicitly cite competitive or fair pricing and note being quoted less than competitors, but there are meaningful dissenting voices — a hidden $100 diagnosis fee complaint, a reviewer who felt labor costs were excessive, one who felt the quote was triple the unit cost, and a 2-star review where the owner dropped his price by $600 on the spot when challenged, suggesting inconsistent pricing transparency. Project completion is a strong suit, with dozens of reviews describing jobs finished same-day or next-day, thorough testing before departure, and follow-through on warranty work — however, one 2-star review explicitly states the contractor never returned calls after a recurring problem, and a 1-star review describes an incomplete job with a promised part never installed. Experience is highly rated, with numerous reviewers specifically calling out technical knowledge of Navien, Noritz, and Rheem systems, warranty navigation, and problem-solving ability, though one 1-star review describes poor craftsmanship and a drain installed in the wrong location repeatedly. Read less