Able To Plumbing & Rooter

Able To Plumbing & Rooter has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and friendly service across many years of reviews. However, the score is meaningfully pulled down by a recurring pattern of serious negative experiences: multiple reviewers describe incomplete work that worsened their situation (a whole-house drain failure, a flooded home req... Read more

Able To Plumbing & Rooter has a strong base of loyal, repeat customers who consistently praise responsiveness, punctuality, and friendly service across many years of reviews. However, the score is meaningfully pulled down by a recurring pattern of serious negative experiences: multiple reviewers describe incomplete work that worsened their situation (a whole-house drain failure, a flooded home requiring refloor, a fire sprinkler leak caused by the company), installation of outdated or used equipment billed as new (a 2012 toilet, a cracked 2012 circulating pump), and at least two accounts of aggressive or threatening behavior by the owner Travis when complaints were raised. Pricing is a mixed picture — many reviewers call it fair or reasonable, but several explicitly describe feeling overcharged, receiving no upfront quote, or paying significantly more than comparable market rates. Project completion is the most concerning dimension, as the negative reviews disproportionately describe jobs that were either incomplete, caused secondary damage, or came with warranties that were not honored. The volume of positive reviews is high, but the severity and specificity of the negative reviews prevent a high score in any dimension. Read less