Archibald Plumbing

Archibald Plumbing has an overwhelmingly positive review record spanning over a decade, with the vast majority of customers praising responsiveness, punctuality, honest communication, and quality workmanship — particularly around water heater repair and replacement. Pricing is consistently described as fair, reasonable, and transparent, with multiple reviewers specifically noting no upselling an... Read more

Archibald Plumbing has an overwhelmingly positive review record spanning over a decade, with the vast majority of customers praising responsiveness, punctuality, honest communication, and quality workmanship — particularly around water heater repair and replacement. Pricing is consistently described as fair, reasonable, and transparent, with multiple reviewers specifically noting no upselling and honest diagnoses that saved them money compared to competitors. Project completion is strong, with most jobs described as finished same-day or next-day with follow-through on warranty work and callbacks. However, two 1-star reviews (from 2018 and 2020) introduce meaningful negative signals: one describes an abandoned job with no refund, and the other details incomplete work, broken promises to return, and a failure to resolve the original problem after being paid in full. These two reviews prevent a higher score and are weighted seriously despite being outnumbered, as they describe specific, credible patterns of non-completion and poor follow-through that directly contradict the otherwise strong record. Read less