A-Unimasters

Unimasters receives overwhelmingly negative reviews across all four dimensions, with only a small cluster of positive experiences — primarily involving specific technicians such as Rado, George, and Mullen — providing any upward pressure on scores. Professionalism is severely damaged by repeated, consistent complaints about a rude and incompetent office receptionist, missed appointments, no-sh... Read more

Unimasters receives overwhelmingly negative reviews across all four dimensions, with only a small cluster of positive experiences — primarily involving specific technicians such as Rado, George, and Mullen — providing any upward pressure on scores. Professionalism is severely damaged by repeated, consistent complaints about a rude and incompetent office receptionist, missed appointments, no-shows, and technicians who spent as little as 3–10 minutes on inspections before leaving. Pricing scores are among the lowest, driven by widespread allegations of fraudulent or grossly inflated modification charges demanded upfront via credit card authorization, with multiple reviewers explicitly calling the practice a scam or rip-off. Project completion is critically poor, with numerous accounts of jobs left unfinished, tickets closed without resolution, voicemail boxes full, phone lines perpetually busy, and customers left without hot water for days or weeks. Technical experience scores marginally higher only because a handful of reviewers praised individual technicians by name, but this is heavily offset by accounts of misdiagnosis, incorrect parts ordered, appliances left unrepaired after multiple visits, and technicians working outside their area of expertise. Read less