5 Star Plumbing, Heating, and Air

The reviews present a mixed but generally positive picture, significantly tempered by one detailed and credible negative review from 2022. That review describes a serious failure across multiple dimensions — a missed appointment window, an unrequested late arrival after cancellation, and a quote of $1,475 for work a competitor completed for $325 in 45 minutes — which meaningfully drags down pr... Read more

The reviews present a mixed but generally positive picture, significantly tempered by one detailed and credible negative review from 2022. That review describes a serious failure across multiple dimensions — a missed appointment window, an unrequested late arrival after cancellation, and a quote of $1,475 for work a competitor completed for $325 in 45 minutes — which meaningfully drags down professionalism, pricing, and project completion scores. The remaining positive reviews, while favorable, are largely older (2016–2020) and several lack specific detail, limiting their evidentiary weight. Standout praise for technicians like Christian and Gabriel for same-day service, clear communication, and quality workmanship does support moderate scores in experience and professionalism, but cannot fully offset the documented failure. Read less