Osterman Plumbing Company

The review set presents a mixed picture of this contractor. Three older positive reviews (2017–2021) praise punctuality, friendliness, communication, and reasonable pricing, while the most recent review (2024) describes a serious failure in accountability, follow-through, and workmanship quality. The 2024 review is the only one within the past 12 months and carries elevated weight under recency ... Read more

The review set presents a mixed picture of this contractor. Three older positive reviews (2017–2021) praise punctuality, friendliness, communication, and reasonable pricing, while the most recent review (2024) describes a serious failure in accountability, follow-through, and workmanship quality. The 2024 review is the only one within the past 12 months and carries elevated weight under recency rules — it details incomplete work, prolonged delays, broken commitments, and a problem the customer ultimately had to fix themselves. Project completion is the most heavily weighted dimension and is significantly dragged down by this recent failure. Professionalism scores are similarly split, with early reviews praising communication and the latest review documenting repeated unanswered messages and a no-show. Pricing and experience scores are more positive but are based on limited, older data. Read less