Rj Collins Plumbing

RJ Collins Plumbing has a strong long-term reputation built on consistent professionalism, punctuality, and courteous staff — both in the field and in the office. The majority of reviewers praise technicians by name and highlight friendly, on-time service across many years of use. However, pricing is a notable weak point: multiple reviewers explicitly called out hidden travel time charges, unexp... Read more

RJ Collins Plumbing has a strong long-term reputation built on consistent professionalism, punctuality, and courteous staff — both in the field and in the office. The majority of reviewers praise technicians by name and highlight friendly, on-time service across many years of use. However, pricing is a notable weak point: multiple reviewers explicitly called out hidden travel time charges, unexplained markups on parts (up to 80% over retail), lack of itemized invoices, and surprise billing practices, which meaningfully drag down the pricing dimension. Project completion is generally solid but is tempered by a handful of reviews describing incomplete or improperly finished work — including a toilet reseated incorrectly causing water damage, a water heater install that left a mess and created follow-on issues, and a toilet repositioned too close to the wall. Experience scores well overall given the volume of praise for skilled diagnostics and problem-solving, but the occasional dispatch of undertrained technicians and one instance of a senior tech having to override a junior tech's diagnosis introduce some inconsistency. Read less