Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across only 3 reviews spanning 2016 to 2024. The single positive review from 2024 praises professionalism, honesty, and speed, but it is heavily outweighed by two detailed negative reviews describing poor communication, no-shows, unannounced arrivals, and dismissive customer service. Pricing concerns were raised explicitly in one review, citing unexpected ... Read more
This contractor has a deeply mixed record across only 3 reviews spanning 2016 to 2024. The single positive review from 2024 praises professionalism, honesty, and speed, but it is heavily outweighed by two detailed negative reviews describing poor communication, no-shows, unannounced arrivals, and dismissive customer service. Pricing concerns were raised explicitly in one review, citing unexpected tool fees and a dismissive response when the customer sought clarification. Project completion is a significant concern, with one reviewer describing an abandoned installation follow-up and another experiencing an unannounced visit after a week of silence. The one positive data point on experience — a quick and accurate diagnosis — prevents the experience score from bottoming out, but confidence remains low given only two mentions. Read less