Russell Plumbing & Supplies

Russell Plumbing shows significant inconsistency in service quality. While technical expertise and workmanship are generally strong (78/100), the company struggles severely with professionalism (58/100) and pricing transparency (54/100). Project completion is problematic, with numerous no-shows, cancellations, and abandoned jobs documented across recent years. The most damaging pattern is repeated... Read more

Russell Plumbing shows significant inconsistency in service quality. While technical expertise and workmanship are generally strong (78/100), the company struggles severely with professionalism (58/100) and pricing transparency (54/100). Project completion is problematic, with numerous no-shows, cancellations, and abandoned jobs documented across recent years. The most damaging pattern is repeated failure to honor scheduled appointments—multiple customers report being stood up with no communication. Pricing complaints center on overcharges, hidden fees, and lack of itemized receipts. Positive reviews often highlight individual technicians (Eric, Quinn, Chris, Mike) rather than the company as a whole, suggesting quality depends heavily on which employee is assigned. Read less