Overview of Company Customer Sentiment Analysis in May
Silverdale Plumbing shows a mixed track record across reviews. Professionalism is significantly dragged down by a no-show with zero follow-up communication (2019) and a complaint about poor office staff, though several older reviews praise punctuality and friendly interaction. Pricing received a low score due to one explicit complaint about undisclosed billing practices — charging a full hour fo... Read more
Silverdale Plumbing shows a mixed track record across reviews. Professionalism is significantly dragged down by a no-show with zero follow-up communication (2019) and a complaint about poor office staff, though several older reviews praise punctuality and friendly interaction. Pricing received a low score due to one explicit complaint about undisclosed billing practices — charging a full hour for a 15-minute visit without prior disclosure — which is a serious transparency concern; one review praised reasonable rates, creating a split picture. Project completion scores moderately: most jobs described were finished well and to code, but the no-show review represents a complete failure to even begin the job. Experience scores reasonably well, with multiple reviewers noting quality workmanship, code-compliant installs, and effective problem-solving on a complex water heater issue. Read less