McKinnon & Sons Plumbing & Rooter Service

McKinnon & Sons demonstrates strong technical skill and generally fair pricing, but professionalism and project completion are significantly undermined by chronic scheduling and punctuality issues. Multiple reviews document missed appointments, no-shows, and substantial delays (1.5–2.5 hours late), with inconsistent follow-up and accountability. While older reviews (2013–2016) praise reliabili... Read more

McKinnon & Sons demonstrates strong technical skill and generally fair pricing, but professionalism and project completion are significantly undermined by chronic scheduling and punctuality issues. Multiple reviews document missed appointments, no-shows, and substantial delays (1.5–2.5 hours late), with inconsistent follow-up and accountability. While older reviews (2013–2016) praise reliability and quality work, more recent reviews (2020–2021) reveal quality control problems (backward hot/cold installation, cheap thermostats failing within one year) and incomplete work. The company's technical competence is evident, but operational execution and customer respect have deteriorated. Read less