Quest Home Services

The reviews analyzed appear to span at least two distinct businesses — a shipping/mail store (Diamond Mail & Shipping, operated by Steven) and a home services contractor (Quest Home Services, also operated by a Steve). This mixing of reviews for different business types significantly undermines the reliability of this report for any single contractor evaluation. Among the Quest Home Services rev... Read more

The reviews analyzed appear to span at least two distinct businesses — a shipping/mail store (Diamond Mail & Shipping, operated by Steven) and a home services contractor (Quest Home Services, also operated by a Steve). This mixing of reviews for different business types significantly undermines the reliability of this report for any single contractor evaluation. Among the Quest Home Services reviews, professionalism received strong positive mentions around punctuality, communication, and friendly technicians, but is meaningfully offset by three separate 1-star reviews citing rude staff, long waits, and no-shows — including one report of an expired contractor's license. Project completion scores were generally positive, with multiple reviewers confirming jobs were finished same-day and as quoted, though the no-show incident and one unresolved service capability complaint weigh against a top score. Pricing was frequently cited as competitive and transparent, with several reviewers noting Quest was more affordable than competitors. Experience scores were solid, with reviewers praising diagnostic accuracy and technical knowledge, particularly around HVAC and plumbing work. Read less