Mr. Rooter Plumbing of Sacramento

Mr. Rooter Sacramento has a strong base of positive reviews praising individual technicians — particularly Adam, Beau, Marcus, John, Jacky, and Jordan — for punctuality, communication, and professionalism, which drives a respectable professionalism score. However, a significant and recurring pattern of negative reviews spanning from 2010 through 2024 consistently alleges price gouging, inflate... Read more

Mr. Rooter Sacramento has a strong base of positive reviews praising individual technicians — particularly Adam, Beau, Marcus, John, Jacky, and Jordan — for punctuality, communication, and professionalism, which drives a respectable professionalism score. However, a significant and recurring pattern of negative reviews spanning from 2010 through 2024 consistently alleges price gouging, inflated estimates, upselling of unnecessary work, and in some cases outright dishonest diagnoses, which substantially depresses the pricing score to 52. Project completion is mixed: many jobs are described as completed efficiently and on time, but there are notable failures including a no-call/no-show, an abandoned job leaving a neighbor's property unrestored, a pump warranty dispute with unresolved follow-through, and at least one instance of incomplete work with unreturned calls. Experience scores moderately well given multiple reviewers praising technical skill and problem-solving, but is offset by several reviews where technicians failed to diagnose basic problems that competing plumbers resolved quickly and cheaply. Read less