Moore Home Services

Moore Home Services (formerly McDonald Plumbing, Heating & Air) presents a deeply mixed picture across a large review set spanning roughly 2010 to 2025. Individual technicians — particularly named staff like Jeff, Jesse, Darryl, Emanuel, Wyatt, and others — are frequently praised for professionalism, punctuality, communication, and technical knowledge, which keeps the professionalism and exper... Read more

Moore Home Services (formerly McDonald Plumbing, Heating & Air) presents a deeply mixed picture across a large review set spanning roughly 2010 to 2025. Individual technicians — particularly named staff like Jeff, Jesse, Darryl, Emanuel, Wyatt, and others — are frequently praised for professionalism, punctuality, communication, and technical knowledge, which keeps the professionalism and experience scores in positive territory. However, pricing is the single most damaging dimension: dozens of reviews independently and specifically describe charges that are 3x to 10x market rate for parts and labor, with multiple reviewers obtaining second opinions at a fraction of the quoted cost, and several alleging outright deceptive or predatory practices targeting elderly and vulnerable customers. Project completion is also significantly impacted by a recurring pattern of missed or cancelled appointments (sometimes multiple times for the same customer), failure to follow through on promised callbacks, and in several cases work that was left incomplete or required multiple return visits to resolve. The experience score is moderated downward by a meaningful subset of reviews describing misdiagnoses — including at least three cases where a second-opinion technician found a simple, inexpensive fix after Moore quoted thousands of dollars for unnecessary replacements. Read less