Big Sky Plumbing

Big Sky Plumbing has a large volume of positive reviews praising friendly, professional technicians and responsive scheduling, which drives solid scores across all four dimensions. However, professionalism is meaningfully dragged down by several serious negative incidents: a manager (Doug) threatening collections and hanging up on a customer, workers barging into a home unannounced, a company owne... Read more

Big Sky Plumbing has a large volume of positive reviews praising friendly, professional technicians and responsive scheduling, which drives solid scores across all four dimensions. However, professionalism is meaningfully dragged down by several serious negative incidents: a manager (Doug) threatening collections and hanging up on a customer, workers barging into a home unannounced, a company owner becoming belligerent on the phone, and advertised 24/7 hours that were not honored. Project completion scores are tempered by at least two significant failures — one involving a technician causing a sewer pipe break that went unacknowledged for two months, and another involving a water heater installation that left a leak and required a second visit. Pricing is generally viewed as fair to slightly high, with one notable complaint about being billed for a technician's wasted travel time due to poor preparation. Experience scores are supported by many reviews praising skilled, knowledgeable technicians, but are offset by documented cases of misdiagnosis, improper installation, and arriving without necessary equipment. Read less