Brock Plumbing

Brock Plumbing has a strong base of loyal, repeat customers who consistently praise punctuality, communication, and friendly service across many technicians including Michael, Mel, Ramon, and Stephen. However, the professionalism score is meaningfully dragged down by multiple credible negative reviews citing rudeness, no-shows, failure to return calls, and unprofessional conduct when disputes aros... Read more

Brock Plumbing has a strong base of loyal, repeat customers who consistently praise punctuality, communication, and friendly service across many technicians including Michael, Mel, Ramon, and Stephen. However, the professionalism score is meaningfully dragged down by multiple credible negative reviews citing rudeness, no-shows, failure to return calls, and unprofessional conduct when disputes arose. Pricing is the weakest dimension, with several detailed and credible complaints about overcharging, surprise costs, and lack of upfront estimates — including from a retired general contractor and a home inspector — offsetting the positive mentions of fair pricing. Project completion scores moderately well given many reviews describe jobs finished correctly and on time, but is tempered by documented cases of abandoned callbacks, unresolved warranty disputes, and at least one instance of work left incomplete. Experience scores relatively well, with reviewers frequently noting skilled diagnostics, problem-solving, and quality workmanship, though the negative workmanship complaint involving a poorly threaded pipe causing a slab leak is a serious deduction. Read less