Drain Busters Plumbing

Drain Busters demonstrates strong overall performance across all four dimensions. Professionalism is the standout strength (87.5), with consistent praise for punctuality, responsiveness, friendly demeanor, and communication from both office staff (Regina) and field technicians (Miles, Josh, Ray, Dillon, Dan, Joe, Cameron, and others). Project completion scores well (83.5) with most jobs finished o... Read more

Drain Busters demonstrates strong overall performance across all four dimensions. Professionalism is the standout strength (87.5), with consistent praise for punctuality, responsiveness, friendly demeanor, and communication from both office staff (Regina) and field technicians (Miles, Josh, Ray, Dillon, Dan, Joe, Cameron, and others). Project completion scores well (83.5) with most jobs finished on time and follow-through honored, though a few callbacks were required in some cases. Pricing is fair and transparent (82.0), with customers frequently noting reasonable costs and no hidden charges, though some felt certain diagnostic fees (e.g., camera use) could have been disclosed upfront. Experience/workmanship is solid (85.0), with customers praising technical knowledge, problem-solving, and quality work, though a small number of reviews indicate occasional gaps in troubleshooting or tool availability. The company shows particular strength in emergency response and complex jobs (sewer laterals, water heater replacements, gas line work). Read less