Bay Rooter & Plumbing

Bay Rooter & Plumbing, primarily represented by plumber Dan, earns strong marks across all four dimensions based on a large and detailed review pool spanning over a decade. Professionalism is consistently praised — punctuality, friendliness, cleanliness, and responsiveness appear in the vast majority of reviews — but is meaningfully penalized by a recurring pattern of no-callback complaints (a... Read more

Bay Rooter & Plumbing, primarily represented by plumber Dan, earns strong marks across all four dimensions based on a large and detailed review pool spanning over a decade. Professionalism is consistently praised — punctuality, friendliness, cleanliness, and responsiveness appear in the vast majority of reviews — but is meaningfully penalized by a recurring pattern of no-callback complaints (at least 5 distinct reviews cite failure to return calls or follow through on scheduling), and two older reviews describe technically questionable work. Pricing is a genuine strength, with dozens of reviewers explicitly calling rates reasonable, fair, or lower than competitors, and multiple instances of Dan not charging for minor visits or honoring original quotes despite extra work. Project completion scores well overall — jobs are routinely described as finished quickly and correctly — but is moderated by the no-show and abandoned-work complaints, including one review describing a plumber who left and never returned, and another citing a misdiagnosis that required a second plumber to correct. Experience is broadly positive, with many reviewers highlighting Dan's diagnostic speed, technical knowledge, and problem-solving ability, though a small number of older reviews (2008–2010) describe competence concerns serious enough to warrant score moderation. Read less