Roger’s Plumbing

Roger's Plumbing scores strongly on professionalism and experience, with the vast majority of reviewers praising courteous, knowledgeable technicians — particularly Orlando, Jim, Marcus, Eddie, and Chris — who communicate clearly, arrive on time, and go above and beyond on the job. However, pricing is the single most damaging dimension in this dataset: a substantial and consistent pattern of n... Read more

Roger's Plumbing scores strongly on professionalism and experience, with the vast majority of reviewers praising courteous, knowledgeable technicians — particularly Orlando, Jim, Marcus, Eddie, and Chris — who communicate clearly, arrive on time, and go above and beyond on the job. However, pricing is the single most damaging dimension in this dataset: a substantial and consistent pattern of negative reviews explicitly calls out charges that reviewers describe as 2–4x competitor rates, surprise fees, upselling of unnecessary work, and in one case an unauthorized membership charge. Project completion is generally solid but is meaningfully dragged down by multiple reviews citing no-shows, missed appointments without callbacks, and at least one case of work that had to be redone. The combination of excellent field technicians and a problematic pricing model creates a bifurcated reputation that is clearly reflected across hundreds of reviews spanning over a decade. Read less