Roy E Smith Plumbing

Roy E. Smith Plumbing presents a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is severely dragged down by multiple credible accounts of rude behavior from owner Ken, deceptive billing practices, and a particularly serious allegation of an unauthorized charge to a customer's card — though a meaningful cluster of positive reviews fr... Read more

Roy E. Smith Plumbing presents a deeply mixed record across all four dimensions. Professionalism is the most frequently mentioned dimension and is severely dragged down by multiple credible accounts of rude behavior from owner Ken, deceptive billing practices, and a particularly serious allegation of an unauthorized charge to a customer's card — though a meaningful cluster of positive reviews from repeat customers praise responsiveness and courtesy. Project completion is a significant concern, with multiple reviewers describing jobs left unfinished, a water heater warranty dispute, a gas line installation that failed the next day, and a case where plumbers charged for work they admittedly did not perform. Pricing scores are mixed: several positive reviewers call rates fair and transparent, while negative reviewers describe billing for wait time, unnecessary two-man crews, and unexpected add-on charges. Experience scores are similarly split, with loyal long-term customers praising technical knowledge and problem-solving, while others describe repeated misdiagnoses, a plumber who admitted he could not handle a non-standard fixture, and a gas line job that required no regulator despite being told otherwise. The overall picture is a contractor with a loyal base of satisfied customers but a pattern of serious, credible complaints that cannot be dismissed. Read less