Newton Plumbing

Newton Plumbing presents a deeply mixed picture across all four dimensions. The most recent reviews (2019–2024) are consistently positive, praising Scott and his team for honesty, punctuality, fair pricing, and quality workmanship — including proactive advice that cost the company business, free phone consultations, and sticking to quoted estimates. However, a substantial body of older reviews... Read more

Newton Plumbing presents a deeply mixed picture across all four dimensions. The most recent reviews (2019–2024) are consistently positive, praising Scott and his team for honesty, punctuality, fair pricing, and quality workmanship — including proactive advice that cost the company business, free phone consultations, and sticking to quoted estimates. However, a substantial body of older reviews (2009–2012) describes serious concerns including price inflation, bait-and-switch tactics, misdiagnosis of problems, failure to return calls, unprofessional technician behavior, and at least one instance of a repair that failed and caused further property damage. Pricing is the most contested dimension, with multiple reviews explicitly describing overcharging, undisclosed price changes on arrival, and one detailed account of a $9,500 estimate for a job that ultimately cost $250. Project completion is similarly split, with strong follow-through praised in recent reviews but abandoned work, no-shows, and failed repairs documented in older ones. The overall score reflects a company that appears to have improved significantly over time but carries a meaningful legacy of negative experiences that cannot be ignored. Read less