Mike Diamond

Mike Diamond Plumbing's WW Score is severely dragged down by an overwhelming volume of negative reviews across all four dimensions. Pricing is the single most-cited dimension and is catastrophically poor: the advertised $99 drain special is repeatedly described as a bait-and-switch tactic, with dozens of reviewers documenting charges of $200–$8,000 for jobs quoted at $99, hidden surcharges for f... Read more

Mike Diamond Plumbing's WW Score is severely dragged down by an overwhelming volume of negative reviews across all four dimensions. Pricing is the single most-cited dimension and is catastrophically poor: the advertised $99 drain special is repeatedly described as a bait-and-switch tactic, with dozens of reviewers documenting charges of $200–$8,000 for jobs quoted at $99, hidden surcharges for floors, lack of cleanouts, and fuel fees, and extreme parts markups. Project completion is also deeply problematic, with widespread reports of no-shows, multi-day delays, warranty non-fulfillment, jobs left incomplete, and work that failed within days of completion. Professionalism scores marginally higher due to a consistent subset of positive reviews praising specific named technicians (Cesar, Jorge, Sean, Brian, Daniel) as polite, punctual, and communicative, but these are heavily offset by reviews describing rude managers, aggressive upselling, technicians who refused to attempt the advertised service, and at least one internal employee review that raises serious concerns about commission-based sales culture. Technical experience is similarly split: a minority of reviewers praise skilled workmanship, while a large majority describe technicians who misdiagnosed problems, refused to use basic tools, or were outperformed by competitors charging a fraction of the price. Read less