Routhier Plumbing

Routhier Plumbing has a clearly mixed track record across the 8 reviews analyzed. Positive reviews consistently praise fair pricing, responsiveness, and courteous service, with several customers describing Tom as a trusted long-term plumber. However, two significant negative reviews meaningfully drag down the scores: one describes repeated no-shows and broken commitments that caused real schedulin... Read more

Routhier Plumbing has a clearly mixed track record across the 8 reviews analyzed. Positive reviews consistently praise fair pricing, responsiveness, and courteous service, with several customers describing Tom as a trusted long-term plumber. However, two significant negative reviews meaningfully drag down the scores: one describes repeated no-shows and broken commitments that caused real scheduling harm, and another details a serious lapse in diagnostic judgment — skipping camera inspection, subcontracting work without disclosure, and attempting to mark up a rented jetter as his own equipment. These are not minor complaints; they reflect failures in professionalism, project execution, and technical decision-making. The positive reviews are genuine and specific, but they are largely older (2015–2018), while the negative reviews span 2021 and earlier, making recency a concern. The WW Score reflects a contractor with real strengths but documented, serious failures that prospective customers should weigh carefully. Read less