American Plumbing & Rooter

American Plumbing & Rooter presents a deeply mixed picture across all four dimensions. On the positive side, numerous individual plumbers — Manny, Johnny, Joe (in one instance), Ruben, Cris, and others — received glowing praise for professionalism, technical skill, and going above and beyond to solve difficult problems. Pricing was frequently cited as reasonable or fair, and several reviewers ... Read more

American Plumbing & Rooter presents a deeply mixed picture across all four dimensions. On the positive side, numerous individual plumbers — Manny, Johnny, Joe (in one instance), Ruben, Cris, and others — received glowing praise for professionalism, technical skill, and going above and beyond to solve difficult problems. Pricing was frequently cited as reasonable or fair, and several reviewers noted transparent estimates that held firm. However, significant and recurring negatives drag every dimension down: multiple reviews describe repeat visits that failed to resolve the same issue, a plumber who refused to enter a crawl space, a flooded home caused by failure to shut off water, and a pattern of missed or rescheduled appointments without proactive communication. The phone/dispatch operation was specifically criticized in multiple reviews for poor communication, unprofessional conduct, and failure to follow through on commitments. Project completion is the most damaged dimension, with several reviewers requiring 3–4 visits for the same problem, work left incomplete, and at least one case of apparent upselling that did not resolve the original issue. Read less