5 Star Plumbing, Heating & Air

5 Star Plumbing receives consistently strong marks for professionalism, with dozens of reviewers praising technicians by name for being polite, courteous, punctual, and communicative. However, pricing is a serious and recurring concern — multiple reviewers across several years explicitly describe quotes that were dramatically higher than competitors, with specific allegations of price gouging on... Read more

5 Star Plumbing receives consistently strong marks for professionalism, with dozens of reviewers praising technicians by name for being polite, courteous, punctual, and communicative. However, pricing is a serious and recurring concern — multiple reviewers across several years explicitly describe quotes that were dramatically higher than competitors, with specific allegations of price gouging on refrigerant, water heaters, regulators, and basic drain services. Project completion is mixed: while many jobs were completed quickly and efficiently, there are credible accounts of abandoned work, flooded garages after botched repairs, unresolved callbacks, and technicians who failed to diagnose problems correctly across multiple visits. Experience scores moderately well overall, with many reviewers praising knowledgeable technicians, but offset by notable failures including a misdiagnosed AC system requiring four visits, an inexperienced tech taking seven hours on a simple job, and a gas line installation that later caused ceiling damage. Read less