Overview of Company Customer Sentiment Analysis in May
This contractor's review record is deeply mixed, with serious recurring complaints dragging down multiple dimensions. Professionalism is heavily penalized by multiple no-shows, a tech entering a woman's room without knocking, dismissive office staff, an owner who abandoned a job mid-completion in anger, and billing disputes — these are not minor issues. Project completion is similarly damaged by... Read more
This contractor's review record is deeply mixed, with serious recurring complaints dragging down multiple dimensions. Professionalism is heavily penalized by multiple no-shows, a tech entering a woman's room without knocking, dismissive office staff, an owner who abandoned a job mid-completion in anger, and billing disputes — these are not minor issues. Project completion is similarly damaged by an abandoned sewer job, a broken septic pipe left unrepaired, a water heater old unit not removed as promised, and repeated missed appointments. Pricing receives a moderate score because some reviewers praised competitive estimates and fair value, while others reported overbilling for time and a final invoice that ballooned from $2,800 to $4,000. Experience scores somewhat better, as several reviewers acknowledged the work itself was technically competent when completed, and one reviewer noted the contractor correctly identified a problem another company missed entirely. The overall WW Score reflects a contractor with real technical capability undermined by serious and repeated failures in reliability, professionalism, and job follow-through. Read less