Roto Rooter Drain & Plumbing Service

Rooter Hero/Roto-Rooter receives strong professionalism marks from recent 2025 reviews, with multiple customers praising friendly, punctual, and communicative technicians. However, pricing is a significant concern — several reviews across multiple years describe quotes that were dramatically higher than competitors, undisclosed charges, and advertised discounts not being honored. Project complet... Read more

Rooter Hero/Roto-Rooter receives strong professionalism marks from recent 2025 reviews, with multiple customers praising friendly, punctual, and communicative technicians. However, pricing is a significant concern — several reviews across multiple years describe quotes that were dramatically higher than competitors, undisclosed charges, and advertised discounts not being honored. Project completion is mixed: many jobs were resolved quickly and completely, but there are credible accounts of abandoned work, failed callbacks, a technician using broken equipment, and one case where the company allegedly caused additional damage and quoted $12,000–$15,000 to repair it. Experience scores are dragged down by multiple accounts of misdiagnosis, improper tools, and work that failed within 24 hours, even though many recent reviews praise individual technicians as skilled and effective. Read less