Romans Rooter

Roman's Rooter has an overwhelmingly negative review profile across all four dimensions, with professionalism being the most critically damaged dimension. The majority of reviewers — across multiple years and multiple home warranty companies — describe Juan and other technicians as rude, condescending, dismissive, and at times verbally aggressive toward customers. Project completion is severel... Read more

Roman's Rooter has an overwhelmingly negative review profile across all four dimensions, with professionalism being the most critically damaged dimension. The majority of reviewers — across multiple years and multiple home warranty companies — describe Juan and other technicians as rude, condescending, dismissive, and at times verbally aggressive toward customers. Project completion is severely undermined by a persistent pattern of no-shows, missed appointment windows, jobs left incomplete, and work orders falsely closed without any service being performed. Pricing concerns are significant, with numerous reviewers alleging inflated estimates, fabricated code violations used to extract out-of-pocket payments beyond warranty coverage, and charges for work never completed. The small subset of positive reviews does highlight genuine competence and helpfulness from certain technicians on certain jobs, preventing the experience score from bottoming out entirely, but these positive experiences are vastly outnumbered. The contractor's suspended license, flagged in at least one review with a cited license number, is a serious legal and safety concern that further undermines trust in this business. Read less