Premier Rooter & Plumbing

Premier Rooter & Plumbing earns strong marks for responsiveness, same-day availability, and generally professional technician conduct, with dozens of reviewers praising named technicians like Ruben, Delbert, Ricardo, Larry, and Abe by name for courtesy and communication. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly describe feeling o... Read more

Premier Rooter & Plumbing earns strong marks for responsiveness, same-day availability, and generally professional technician conduct, with dozens of reviewers praising named technicians like Ruben, Delbert, Ricardo, Larry, and Abe by name for courtesy and communication. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly describe feeling overcharged, receiving inconsistent quotes, or encountering hidden fees such as unexplained high-rise surcharges and separately billed inspection fees that competitors absorb into labor. Project completion is generally solid, with most jobs finished on time and callbacks honored, but there are notable exceptions including one reviewer whose shower pressure and meter were damaged post-service with no follow-up, and another whose anode rod replacement failed entirely. Experience scores are moderately high overall, but are tempered by at least two credible accounts of misdiagnosis — one involving an unnecessary full water heater replacement recommendation that turned out to be a $15 hose fix, and another involving a failed anode rod removal — which meaningfully reduce confidence in consistent technical skill across all technicians. Read less