Mega Rooter Plumbing

Mega Rooter Plumbing presents a deeply divided customer record across a large review set. Professionalism is the most contested dimension: while many reviewers praise specific technicians (Miguel, Tony, Louie, Cesar, Jesus, Luis Medina) as courteous, punctual, and communicative, a substantial and consistent pattern of no-shows, broken appointment windows, and unresponsive callbacks drags the score... Read more

Mega Rooter Plumbing presents a deeply divided customer record across a large review set. Professionalism is the most contested dimension: while many reviewers praise specific technicians (Miguel, Tony, Louie, Cesar, Jesus, Luis Medina) as courteous, punctual, and communicative, a substantial and consistent pattern of no-shows, broken appointment windows, and unresponsive callbacks drags the score significantly. Pricing is the weakest dimension, with numerous credible, detailed complaints of bait-and-switch tactics, charges for uncompleted work, inflated invoices, and prices far above market rate — offset only partially by reviewers who found pricing fair or affordable. Project completion is mixed: many jobs were finished successfully, but recurring complaints include work left incomplete, damage caused during service (flooded floors, broken pipes, leaking sinks post-repair), failure to return for callbacks, and projects running far beyond promised timelines. Experience scores moderately, as skilled technicians are frequently praised for diagnosing complex issues and using appropriate equipment, but serious errors — including collapsing cast iron pipes with a jetter, misdiagnosing blockages, and performing unauthorized work — prevent a higher score. Read less